The Global Production Manual (GPM) Team has updated our support workflow for questions, user access requests, policy change requests and technical issues.
Internal Amazon employees: Submit a Ticket.
Learn more about the updated SOP and SME Onboarding Guide.
External production hires: Email prod-portal-team@amazon.com.
Include article links when referencing the GPM.
We'll respond to all requests within 3 days.
Note: This workflow is only for GPM users. Out-of-scope emails will not receive a response.
