Contact Us

The Global Production Manual (GPM) Team has updated our support workflow for questions, user access requests, policy change requests and technical issues. Internal Amazon employees: Submit a Ticket. Learn more about the updated SOP and SME Onboarding Guide. External production hires: Email prod-portal-team@amazon.com. Include article links when referencing the GPM. We'll respond to all requests within 3 days. Note: This workflow is only for GPM users. Out-of-scope emails will not receive a response.